January 30, 2009
The County’s Department of Planning and Land Use will introduce a “Quick Business Counter” on Monday, Feb. 2 to handle building permit business that can be completed in 15 minutes or less.
The new service will be offered from 8 a.m. to 10 a.m. Monday through Friday at building counters and is expected to reduce wait times for customers whose permits shouldn’t take long to complete.
“The idea is to help those people who literally have ‘quick business’ by creating a special line for them,” said Eric Gibson, Director of the Department of Planning and Land Use. “This way customers won’t be caught waiting for long periods of time behind those applicants who have larger, more complicated permits to process. This is all about customer service.”
Gibson said the department would re-assess the quick counter’s effectiveness after 180 days.
The quick-counters will handle only permit business that can be taken care of in about 15 minutes, such as: electrical, plumbing and mechanical service upgrades, septic to sewer conversions, copper re-piping, and replacing water heaters.
Other permits, such as those to build single family homes and commercial projects, will continue to be handled at the Building Division’s regular counters.
The new service is just one of several actions the Department of Planning and Land Use has taken to improve its service to customers. Over the last year, the department has introduced online tools to research permit and property histories, apply for permits, check counter wait times, estimate building permit costs (Microsoft Excel) and has consolidated land use counters.
Department of Planning and Land Use Web site
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