June 9, 2009
The County’s Department of Planning and Land Use (DPLU) has improved its building permit process, launching measures to cut waiting lines and office visits for customers, and to move more applications into review faster.
The improvements are expected to make the building permit process faster and easier to navigate for the thousands of builders and homeowners who apply every year to build homes, subdivisions, home additions, or replace water heaters, roofs and other features.
“The improvements are already working; we’re serving more people faster,” said DPLU Director Eric Gibson. “The whole process will be quicker, faster, more streamlined.”
Important changes include:
• Fewer lines: DPLU has cut customer wait times by reducing how often customers are transferred from one land use counter to another.
• Start reviewing applications faster: Customers can now submit building permit applications into formal review before all plot plans corrections are made.
• Less walking, clearer process: Land use counters have been reorganized so customers will move in a more logical “cafeteria style” instead of bouncing around the lobby.
• Better projects, better outcomes: Building permit applications will now be reviewed early by the Department of Environmental Health, preventing the possibility of discovering
sewer and septic system problems late and having to start projects over.
• Pre-application meeting option: Customers can now meet with DPLU and land use professionals from other departments before they submit their building permit applications to identify issues, ask questions and get a better understanding of the process.
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