Your County Government Community
Kids & Families
Environment Public Safety Jobs

County News

Latest News
County Recognition
County Television Network
Board Of Supervisors Meeting Video
Public Information Officers
County Officials Contact List

Remember to Double-check Your Receipts

Printer Friendly
Font Size Extra Large Font Size Large Font Size Default

March 3, 2011

The San Diego County Department of Agriculture, Weights and Measures (AWM) is reminding county residents to double-check all shopping receipts to make sure they’re not being overcharged by faulty cash register price scanners.

AWM Director Robert Atkins said the department, which protects consumers by inspecting thousands of businesses and price-scanning machines each year, typically reminds county residents to double-check receipts during high-shopping days such as the December holidays. But Atkins said the reminder was particularly important now, as rising gas prices and the still-slow economic recovery threaten to make it harder for local families to live within budgets.

County inspections show that price-scanning errors are common, and can be costly for consumers.

“In the last seven months,” Atkins said, “our inspectors have checked the scanned prices of more than 18,000 items at more than 1,100 businesses and found that one-quarter of those businesses --- 25 percent --- had pricing errors. We also found that customers were more than twice as likely to be overcharged as undercharged, and that there was $3.38 in overcharges for every $1 in undercharges.”

County officials said consumers could help protect themselves by taking simple, but important steps.

  • Always verify receipts and immediately notify store management of any price discrepancies.
  • Take sales advertisements when shopping.
  • Know that stores cannot legally charge more than their lowest advertised, posted or quoted price.

AWM officials said people could file complaints by contacting AWM at 1-888-TRUE SCAN (1-888-878-3722) or emailing

AWM issued the public safety advisory during National Weights and Measures Week, which runs from March 1 through March 7, and commemorates the signing of the first weights and measures law by John Adams, the second president in U.S. history, in 1799.

Visit the AWM website for more information about the department and its efforts to protect consumers.


 What's all this?

Add to Google