Helen N. Robbins-Meyer
Helen N. Robbins-Meyer
Assistant Chief Administrative Officer
County of San Diego |
Helen N. Robbins-Meyer currently serves as Assistant Chief Administrative Officer for the County of San Diego. As the County's second-highest ranking executive, she works with the Chief Administrative Officer in a chief operating officer capacity to implement the Board of Supervisors' policies and to manage the fifth largest county in the United States, which has a workforce of 17,000 employees and an annual budget exceeding $4 billion.
As a key member of the County's executive team, Ms. Robbins-Meyer uses her extensive experience in the private sector to institute and strengthen business practices throughout the County. She worked with the County Executive Team to develop and institutionalize a General Management System (GMS) that has become a roadmap to success for all 40 County departments and which has received recognition from numerous civic and government organizations from the San Diego County Taxpayers Association to the California State Association of Counties. Most importantly, by using the GMS, San Diego County has maintained a structurally-balanced budget, prudent reserves, zero deferred major maintenance and received top bond ratings.
Along with CAO Walt Ekard, Ms. Robbins-Meyer is focused on government excellence. Customer service, employee satisfaction, continuous measurable improvements and technology innovations are among Ms. Robbins-Meyer's priorities. She was instrumental in the successful implementation of the County's innovative Information Technology outsourcing contract, which broke new ground for governments nationwide. As a result of these efforts, the County of San Diego has received local, state and national recognition for management excellence, including being named one of the top four best-run counties in the nation by Governing Magazine and ranked #1 in a nationwide Digital Government survey for its use of technology to deliver public services.
Ms. Robbins-Meyer joined the County in 1997 as the Deputy Chief Administrative Officer for the Community Services Group. She immediately focused her departments on customer service and process reengineering and implemented the County's first managed competition, in which County Fleet employees reengineered their operations and beat all private sector competitors, saving taxpayers $1.6 million.
Before working for the County, Ms. Robbins-Meyer was the Director of Planning and Internal Operations at TRW, Avionics Systems Division, a $200-million aerospace division located in Rancho Bernardo. During her 15-year tenure at TRW, she held numerous roles in finance, contract and administrative management. She was a member of TRW's Group Information Resource Technology Council. Additionally, she played a key role in continuous improvement and led the division to ISO 9001 certification.
Ms. Robbins-Meyer holds a Bachelor of Arts degree in Government from the College of William and Mary. In addition, she has completed numerous executive management and leadership courses at Stanford, UCLA and Duke.
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