The Knowledge Integration Program is a County-wide effort to put Live Well, San Diego into action. People need access to information so they can make choices that lead to healthy, safe, and thriving lives. And that includes information about County-provided services.
The Knowledge Integration Program (KIP) is working to increase the communication and coordination among County services. Taking advantage of new technologies, the County is building an electronic information exchange system that will allow County staff and contractors to share information with each other and the customer in order to provide better service. While still in the early stages of design, anticipated improvements will include faster service because there will be less data entry and processing. Plus, by looking at overall reports, County staff will get a better understanding of what services the community needs, and be better able to provide them.
This new technology will follow all privacy laws, including customer consent. That means customers will have a choice about whether or not their information is shared. And access to any information will be role-based, so workers will only see information they need to help them do their job.
KIP will implement new technologies to enable automated or improved capabilities, such as:
- Look-up, Search and View Query Results
- Referral Management
- Collaborative Service Delivery
- Notifications and Alerts
- Population-Based Shared Analytics
For more information about the County’s Knowledge Integration Program, please call (619) 338-2862.