ACCESS

The ACCESS Customer Service Center is an extension of the County of San Diego Family Resource Centers (FRCs). ACCESS serves residents, providers, and other government agencies with questions or needs related to Family Resource Center programs and services, including providing case management services for existing FRC customers. 

ACCESS customer service representatives are experienced eligibility workers that provide assistance via phone, e-mail, and fax. ACCESS hours of operation are Monday - Friday 8:00am - 5:00pm, excluding County holidays. Requests submitted via fax or e-mail will be responded to within 3 business days. If you need immediate assistance and cannot wait three business days, please call ACCESS.

Toll-Free: 1-(866) 262-9881
TDD (hearing impaired): (858) 514-6889
Fax: (858) 467-9088
E-mail:pubassist.HHSA@sdcounty.ca.gov  

 Get e-mail updates on ACCESS

ACCESS uses encrypted e-mail to respond to inquires received via e-mail.  Completing a one-time registration of your e-mail address is required to view our reply. When you receive our reply, you will also receive instructions on how to register your e-mail account. Once you have registered, you will need your password to read future encrypted e-mails from us. If you change your e-mail address, you will need to complete the registration for the new e-mail address. 

To protect the confidentiality and privacy of those we serve, you must have either a completed and up-to-date Authorized Representative form or Release of Information on file for ACCESS to provide information on a case that is not your own. To submit the completed form, send an e-mail to pubassist.HHSA@sdcounty.ca.gov with “AR Forms” in the subject line, attach the form as a PDF, and include your full name, contact phone number, and mailing address in the body of the e-mail. You can also fax or mail (ACCESS, 7947 Mission Center Court, San Diego, CA 92108) the completed form to ACCESS.

For more information, send us an e-mail.