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ACCESS Frequently Asked Questions (FAQs)

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Am I eligible for benefits?
Where do I go to apply for benefits?
Why haven't I heard anything about my application?
I was told to submit additional verifications. Can I fax them to the FRC?
How do I find out who my worker is?
How do I get more information about Medi-Cal managed health care plans?
When is orientation held for Medi-Cal health care options?
I am pregnant and need health insurance. What should I do?
How do I find out what is covered by Medi-Cal?
How much money is left on my EBT card?
What do I do if my EBT card is not working?
What other services are available to CalWORKs recipients?
How can I get help with child care?
I do not agree with a decision made about my application or case. What can I do?
How do I report suspected public assistance fraud?
Who do I contact about monies owed to the County of San Diego?

Am I eligible for benefits?

Each program has its own rules and regulations that determine who is eligible. Refer to our Assistance Programs page for more information. A screening tool is available for the CalFresh/SNAP program that can help you determine whether you may be eligible for benefits.

Where do I go to apply for benefits?

Each office serves customers living in specific zip codes, but not all offices support all programs. To determine which office serves you, refer to our Assistance Programs page.

Why haven't I heard anything about my application?

Applications require time to process and you will receive a letter in the mail when a decision has been made. Due to the current economy, the number of applications has increased and staff are processing applications as quickly as possible. Delays in providing requested documentation can increase processing time frames. CalFresh/SNAP applications should be processed within 30 days. CalWORKs applications should be processed within 45 days. Medi-Cal applications should take 45 days, except those which require a disability determination which can take 90 days. If you haven't received a decision on your case and it is past the timeframe, you can contact ACCESS to check the status of your application.

I was told to submit additional verifications. Can I fax them to the FRC?

Many items can be submitted to the FRC via fax. Refer to the list below for details on what can be faxed and refer to the linked document to find the fax number for your FRC.

For CalWORKs, the following forms will NOT be accepted via fax:  Application for Cash SAWS1; Sponsored Noncitizens Applying for or Receiving Cash QR22; Payee Agreement for Minor Parent QR25A; Mid-Quarter Status report for Cash Aid;  Eligibility Status Report Quarterly QR3; Eligibility Status Report Quarterly QR7; Sponsor’s Quarterly and Resource QR72; and Senior Parent QR73. Only original applications and reports are accepted.

CalFresh/SNAP accepts applications, verifications and status reports via fax. While faxed verifications are accepted, originals may be requested if the faxed verification is deemed questionable. 

Medi-Cal accepts applications, verifications and status reports via fax EXCEPT verification of U.S. citizenship and identity. While faxed verifications are accepted, originals may be requested if the faxed verification is deemed questionable. 

For General Relief and CAPI, all verifications may be submitted via fax.  While faxed verifications are accepted, originals may be requested if the faxed verification is deemed questionable. 

How do I find out who my worker is?

Customers no longer have an eligibility worker assigned to their case. HHSA determined that handling cases in a task-based manner would be more efficient. Customers now have an entire office full of workers able to assist them. In this manner, services can be provided in a timely fashion while preserving excellent customer service.

How do I get more information about Medi-Cal managed health care plans?

Healthy San Diego is a program to inform customers on Medi-Cal about their health care choices. For more information, visit the Healthy San Diego website or call Healthy San Diego at (619) 515-6584.

When is orientation held for Medi-Cal health care options?

The orientation schedule for Health Care Options can be found on the Healthy San Diego website. Orientation sessions are held at nine Family Resource Centers throughout the County of San Diego and are presented in multiple languages. Refer to the schedule for more information.

I am pregnant and need health insurance. What should I do?

You should contact the Perinatal Care Network (PCN) for assistance at 1-800-675-2229. PCN works with families eligible for pregnancy related Medi-Cal to make sure that women get prenatal care and other services they need. For more information, visit the PCN website.

How do I find out what is covered by Medi-Cal?

The Medi-Cal Beneficiary Help Desk assists Medi-Cal customers with questions related to their Medi-Cal coverage and Share of Cost. They can be reached at (916) 636-1980.

How much money is left on my EBT card?

You can check the benefits on your EBT card by visiting the EBT Customer website or by calling the Toll Free Customer Service number that is on the back of your card: 1-877-328-9677 (TTY:1-800-735-2929).

What do I do if my EBT card is not working?

You can request a new EBT card be mailed to you by visiting the EBT Customer website or by calling the Toll Free Customer Service number that is on the back of your card: 1-877-328-9677 (TTY:1-800-735-2929). You can also visit your local office to request a new EBT card.

What other services are available to CalWORKs recipients?

CalWORKs recipients are eligible to participate in the Welfare-to-Work (WTW) Program. Supportive services, such as child care, transportation payments, and/or work-related expenses, are available to those who participate in WTW. For more information, visit the WTW website.

How can I get help with child care?

CalWORKs Welfare-to-Work participants can get subsidized child care through HHSA. Customers are eligible while they are participating in approved welfare-to-work activities, until their children reach age 13, or the family reaches an income above the eligibility limits. Refer to the child care website for more information.

I do not agree with a decision made about my application or case. What can I do?

You can file an appeal by following the instructions on the back of your Notice of Action (NOA). Visit the Appeals FAQs website for more information.

How do I report suspected public assistance fraud?

Public assistance fraud complaints are handled through the District Attorney's Public Assistance Fraud Hotline at 1-800-421-2252.

Who do I contact about monies owed to the County of San Diego?

The Office of Revenue and Recovery is responsible for these services. They can be reached at (619) 515-6200.