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Access Self-Service

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Access Self-Service is available by calling 1-866-262-9881. Services are available in English and Spanish.  Callers will need to enter their Social Security Number (SSN) to utilize this system.  For faster self-service, call before or after Access business hours Monday – Friday, 8:00 a.m. to 5:00 p.m. 

These services are available 24 hours a day, 7 days a week - click here for exceptions.

Access Self-Service allows customers to access information about their CalWORKs, CAPI, CalFresh, or Medi-Cal case. Customers can do the following without speaking with an agent:

  • Find out the current status of your case, including benefit and Share of Cost (SOC) amount, availability date, and SAR due date
  • Hear case status information for previous six months
  • Request a replacement BIC or EBT card by mail
  • Find your Welfare-to-Work Case Manager phone number
  • Request replacement SAR forms.  Please note a SAR form will not be sent if one is not due.
  • Find out the status of your SAR forms.  

Any active case member or Authorized Representative can retrieve case information using their Social Security Number (SSN). 

Customers not served by self-service include those:

  • With a domestic violence indicator associated with their case
  • On minor consent cases
  • Associated with more than one active case
  • Without a Social Security Number (SSN)