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Request and Overdue Notices

Request notices are sent by email (if a customer's account has an email address) or by postal mail to San Diego County Library customers once requested item(s) have arrived at a library branch and are available for customers to pick up.

Courtesy overdue notices are sent by email (if a customer's account has an email address) or by postal mail to San Diego County Library customers once an item has been overdue for more than 14 days. A second courtesy notice will be mailed when the item is 28 days overdue.

What types of notices can be received through email?

Three types of notices can be sent to customers through email:

  • Request Notices (i.e. notification of when items you have requested have arrived at the branch).
  • Courtesy Overdue Reminder Notices (i.e. courtesy reminders that library item(s) are soon to become overdue).
  • Courtesy Overdue Notices (i.e. courtesy reminders that library item(s) are now overdue and are incurring fines).

How do I set up my account to receive email notices?

From the San Diego County Library (SDCL) online library catalog, do the following:

  • Click on the "My Library Account" link from the library's web page or online library catalog. After you have typed in your library account number and PIN number for your account, click the "Submit" button. Click on the "Modify Personal Info" button. Type your email address in the field. Click on the "Submit" button.
  • Your email address has now been added to your library account. The above 3 types of notices will now be emailed to you, rather than sent to you in postal mail.

Or, you can contact your local library branch and staff will assist you with adding your email address to your library account.

Why am I not receiving my email notices?

If you have already set up your library account with an email address, the following are possible reasons you are not receiving your notices:

  • Arrived at the library branch before the e-mail notice was sent: Sometimes customers happen to be at the branch just as their requested items have arrived at the library--before the email notice has had a chance to be sent.
  • Incorrect e-mail address: Your email address may not be correctly listed in your library account. You can check your email address by doing the following:
    • Click on the "My Library Account" link from the library's home page or online library catalog.
    • After you have typed in your library account number and PIN number for your account, Click the "Submit" button.
    • Click on the "Modify Personal Info" button.
      • If your email address is correct, click the "Submit" button.
      • If your email address is incorrect, type your email address in the field. Then, click on the "Submit" button.
      • Your email address has now been added to your library account.
  • The PC you are using has an email filter that is filtering out these emails: Please be sure to set the email filter on your computer to accept the return email addresses and subject lines listed below.

What are the library's return address and e-mail subjects?

  • Library's return address (for all notice types): Circ Email Notices [circadmin@dbpcosdcsgt.co.san-diego.ca.us]. Please do not hit "reply" to e-mail notices sent to you, but use this address instead in addressing an email to the Circulation Department.
  • Subject headings for the different types of email notices:
    • Request Notices: "San Diego County Library item ready for pickup."
    • Courtesy Overdue Reminder Notices: "San Diego County Library Courtesy Reminder."
    • Courtesy Overdue Notices: "San Diego County Library First Overdue Reminder."
  • Library's return address for NextReads newsletters: SDCL: San Diego County Library [csgpubsvc@sdcounty.ca.gov]
  • SDCL Collection Development return address (in case staff need to contact you with questions about purchase suggestions submitted via SDCL's web form): [sdclpurch@gmail.com]
The County of San Diego and the San Diego County Library disclaim any responsibility for the accuracy of the translations.